Frequently Asked Questions

Everything you need to know about your beauty journey with dip.

Are dip products suitable for sensitive skin?

Yes, our entire beauty range is dermatologist-tested and formulated with clean, non-irritating ingredients specifically chosen for all skin types, including sensitive skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.

What is your return policy?

We offer a 30-day satisfaction guarantee. If a product isn't working for you, you can return it within 30 days of purchase for a full refund or exchange, provided it is lightly used or unopened.

Are your beauty products cruelty-free?

Absolutely. At dip, we are committed to ethical beauty. None of our products or ingredients are ever tested on animals.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your dip account to view your order history and real-time status.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working hard to bring dip beauty products to more countries in the near future.